Privacy and risk disclosure

This page explains how SynqoraX handles the information you share with the workspace and what trading digital assets on the platform means for your capital. Read it alongside the terms and conditions before you fund an account. Nothing here is a substitute for making your own judgment about the risks involved.

What data we collect and why

When you create a SynqoraX account we collect the information needed to open and secure it: your name, contact details, and the credentials you set for sign-in. During the verification step, an account manager may ask for documents that confirm your identity, which is standard practice for a platform handling funds on your behalf. Once your account is funded, we also record activity within the workspace, including the strategies you deploy, the risk limits you configure, and the orders those strategies place.

We collect technical information automatically as well: device type, browser, approximate location derived from your connection, and timestamps of your sessions. This is used to keep the platform secure and to diagnose problems when something does not behave as expected. We do not ask for information beyond what account setup, verification, and normal use of a trading workspace require, and we do not collect data from you for purposes unrelated to operating SynqoraX.

How the data is used

Account and verification data is used to open your account, confirm you are eligible to use the workspace, and respond to support requests you raise. Activity data, such as the strategies you run and the risk limits you set, is used to operate the execution engine, to show you accurate position and performance reporting, and to trigger the alerts you configure on fills and limit breaches.

Technical data supports the day-to-day reliability of the platform: detecting unusual login patterns, keeping sessions secure across devices, and understanding which parts of the interface are used most so we can prioritise improvements. We do not use your data to make decisions about your creditworthiness, and we do not sell your personal information to advertisers. Any internal analysis we run on aggregated usage patterns is intended to improve the product, not to profile individual traders for purposes outside the workspace itself.

Cookies and analytics

SynqoraX uses cookies and similar technologies to keep you signed in, remember your interface preferences, and understand in general terms how the platform is used. Some cookies are essential: without them, features such as staying logged in or maintaining your configured risk limits across a session would not work reliably. Others are used for analytics, helping us see which pages and features get the most use so we can focus development effort where it matters.

You can control cookies through your browser settings, including blocking or deleting them, though doing so may affect how smoothly the workspace functions, particularly around staying signed in. We do not use cookies to track you across unrelated third-party websites for advertising purposes. If our approach to cookies changes in a way that affects you, we will update this page rather than making the change silently.

Retention, access and deletion requests

We keep account and activity data for as long as your account is active and for a reasonable period afterward, primarily to meet basic operational and record-keeping needs and to resolve any disputes that might arise from past activity. We do not keep personal data indefinitely once there is no longer a legitimate reason to hold it.

You can ask us at any time what personal data we hold about you, request a copy of it, or ask us to correct inaccuracies. You can also ask us to delete your data, subject to any information we reasonably need to retain for a limited period, such as records connected to an unresolved support case or a security matter. To make any of these requests, use the contact channel provided elsewhere on this site. We aim to handle requests promptly and to explain clearly if any part of a request cannot be completed immediately.

SynqoraX works with a small number of service providers to keep the platform running, for example for hosting, identity verification during onboarding, and communication tools used by support. These providers only receive the data necessary to perform their specific function and are expected to handle it with the same care we apply ourselves. We do not share your personal data with unrelated third parties for their own marketing purposes.

We may disclose limited information where it is genuinely necessary to protect the security of the platform, to prevent fraud, or to comply with a legitimate request from an appropriate authority. Outside of these narrow circumstances, your data stays within SynqoraX and the service providers described above. If our list of processing partners changes materially, we will reflect that update here so this page continues to describe current practice rather than a historical snapshot.

Risk disclosure: what trading digital assets means for your capital

Beyond how we handle your data, it is important to be direct about what using SynqoraX for trading actually involves. Trading digital assets carries substantial risk, including the total loss of capital. Markets in spot and futures products can move quickly and without warning, and automated execution, however well configured, does not remove that underlying volatility. Risk limits set within a strategy reduce certain kinds of exposure but cannot guarantee an outcome.

Any figures, examples, or illustrations you encounter on this site or within the workspace are there to explain how a feature works, not to represent results you should expect. Past performance and any illustrative figures do not guarantee future results, and no configuration of strategies or risk limits changes that basic fact about markets. You should only commit capital you are prepared to put at genuine risk, and you should size your positions with that reality in mind rather than with an expectation of a particular return.

Nothing on this website is investment advice. SynqoraX provides tools for building, deploying, and monitoring trading strategies; it does not tell you which assets to hold or what your financial goals should be, and it does not act as a financial adviser. Decisions about which strategies to run, how much to fund, and when to stop are yours to make, ideally after considering your own financial situation and, where appropriate, speaking with an independent professional. Use of this platform is intended for adults, and availability may vary depending on where you are located, so it remains your responsibility to check that using a workspace like this is appropriate under the rules that apply to you.